Privacy & Cookie Policy

Privacy Policy 

Last updated: 12 April 2026 

 

Introduction 

This Privacy Policy explains how Durrow Pharmacy Ltd collects, uses and protects your personal data when you: 

  • visit our website  

  • create an account  

  • place an order  

  • contact us  

  • or use our online services  

We are committed to protecting your privacy and handling your data in a secure and transparent manner. 

 

Data Controller 

Durrow Pharmacy Ltd 
 Mary St, Durrow Townparks 
 Durrow, Co. Laois, R32 DY64 
 📧 info@durrowpharmacy.ie 
 📞 (057) 873 6125 

 

What Personal Data We Collect 

Information you provide 

  • Name  

  • Email address  

  • Phone number  

  • Billing and delivery address  

  • Account details  

  • Order information  

Transaction data 

  • Products purchased  

  • Order history  

  • Delivery details  

We do not store full payment card details on our systems. 

Technical data 

  • IP address  

  • Browser and device information  

  • Website usage data  

Health-related data 

If you contact us regarding pharmacy services or advice, you may provide limited health-related information. 
 This is treated as special category data and handled in accordance with applicable law. 

 

How We Collect Your Data 

We collect data: 

  • directly from you  

  • through cookies and similar technologies  

  • from trusted third parties (e.g. payment providers, delivery partners)  

 

How We Use Your Data 

We use your data to: 

  • process and deliver orders  

  • communicate with you  

  • provide customer support  

  • improve our website  

  • prevent fraud  

  • comply with legal obligations  

  • send marketing (where permitted)  

 

Legal Basis for Processing 

We process data based on: 

  • contract (orders/services)  

  • legal obligations  

  • legitimate interests (balanced against your rights)  

  • consent (marketing and cookies)  

 

Marketing Communications 

You may receive marketing communications where permitted by law. 

You can opt out at any time by: 

  • clicking unsubscribe  

  • contacting us directly  

 

Sharing Your Data 

We share data only where necessary, including with: 

  • ecommerce platform providers (e.g. Shopify)  

  • payment processors  

  • delivery companies  

  • IT and analytics providers  

We do not sell your personal data. 

 

Data Retention 

We retain data only as long as necessary for legal and operational purposes. 

 

Your Rights 

You have the right to: 

  • access your data  

  • correct inaccuracies  

  • request deletion  

  • restrict processing  

  • data portability  

  • withdraw consent  

You may contact us to exercise these rights. 

 

Security 

We use appropriate security measures to protect your data. 
 In the event of a data breach, we will act in accordance with legal obligations. 

 

Cookies 

We use cookies for functionality, analytics and marketing (with consent). 

 

Pharmacy Services 

Where non-prescription medicines are supplied online, we comply with PSI requirements where applicable. 

 

Contact 

Durrow Pharmacy Ltd 
 📧 info@durrowpharmacy.ie 
 📞 (057) 873 6125 

COOKIE POLICY 

Cookie Policy 

Last updated: 12 April 2026 

 

What are cookies? 

Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve your browsing experience. 

 

How we use cookies 

Durrow Pharmacy uses cookies to: 

  • enable essential website functionality (e.g. shopping cart and checkout)  

  • improve website performance and usability  

  • analyse how visitors use our website  

  • support marketing and advertising (where you have given consent)  

 

Types of cookies we use 

Strictly necessary cookies 

These cookies are required for the website to function properly. 
 They include features such as: 

  • shopping cart  

  • checkout  

  • security and fraud prevention  

These cookies do not require your consent. 

 

Performance / analytics cookies 

These cookies help us understand how visitors interact with our website so we can improve it. 

These cookies are only used with your consent. 

 

Functional cookies 

These cookies allow the website to remember your preferences such as: 

  • location  

  • language  

  • login details  

 

Marketing cookies 

These cookies may be used to: 

  • deliver relevant advertising  

  • measure the effectiveness of marketing campaigns  

These cookies are only used where you have provided consent. 

 

Cookie consent 

Non-essential cookies (including analytics and marketing cookies) will only be set after you have given your consent through our cookie banner. 

 

Managing your cookies 

You can manage your cookie preferences: 

  • through our cookie banner  

  • by adjusting your browser settings  

You can withdraw or change your consent at any time via the cookie settings on our website. 

 

Third-party cookies 

We may use trusted third-party services (e.g. ecommerce platform providers, analytics tools, payment providers) which may set cookies on our behalf. 

These third parties have their own privacy policies. 

 

Changes to this policy 

We may update this Cookie Policy from time to time. The latest version will always be available on our website. 

 

Contact us 

Durrow Pharmacy Ltd 
 Mary St, Durrow Townparks 
 Durrow, Co. Laois, R32 DY64 
 Email: info@durrowpharmacy.ie 
 Phone: (057) 873 6125